Privacy Policy

1. Introduction
Providence Consulting Group Pty Ltd ACN 117 321 552 (Providence) is committed to protecting your personal information, and ensuring its privacy, accuracy, and security. We handle your personal information in a responsible manner in accordance with the Privacy Act 1988 (Cth) (Act) and the Australian Privacy Principles (APPs).

By using any of our services, visiting our website (www.providenceconsulting.com.au) or giving us your personal information, you agree to your information being collected, stored, used, and disclosed as set out in this Privacy Policy.

2. Personal Information
2.1 Types of personal information collected
This policy applies to all personal information we collect. References in this policy to ‘personal information’ or ‘sensitive information’ have the same meaning as in the Privacy Act.

The personal information we collect includes:
a) names, addresses, e-mail addresses, phone numbers, other contact details, payment details, occupation, photographs, and other information to assist us in conducting our business, the recruitment process and marketing our products and services;
b) information about employees, as required in the normal course of human resource management and the operation of a business; and
c) information about current and previous Providence suppliers and clients with whom we had dealings.

We will only collect your sensitive information:
a) if you have consented to us doing so – for example, as part of information collected about employees for company and human resource management purposes;
b) or where required or permitted by law.

3. Purposes
The main purposes for which we collect, hold and use personal information are:
a) to provide our products and services;
b) to respond to an individual’s request;
c) to communicate, and maintain, contact with clients;
d) to send marketing communications;
e) for general management and reporting purposes, such as invoicing and account management;
f) for recruitment purposes;
g) for purposes related to the employment of our personnel and providing internal products and services to our staff;
h) other purposes related to our business (for example, photographs or videos we take at seminars or events may be used for training and promotional purposes); and
i) where required or permitted by law, regulation, rule or professional standard.

If you choose not to provide us with personal information, we may be unable to do such things.

Employee records are not generally subject to the Privacy Act and therefore this policy may not apply to the handling of information about employees by Providence.

4. Method of Collection
We only collect personal information by lawful and fair means. We usually collect personal information from:
a) face-to-face meetings, interviews and telephone calls;
b) business cards;
c) electronic communications – for example, social media, e-mails and attachments;
d) forms filled out by people, including as part of acquiring a product or service from us;
e) third parties; and
f) our website, including if you use it to contact us.

5. Use and Disclosure
Your Personal Information may be disclosed in a number of circumstances including the following:
a) third parties where you consent to the use or disclosure; and
b) where required or authorised by law.

Providence uses a range of third-party providers to help us maximise the quality and efficiency of our services and our business operations (including internal business requirements, such as recruitment and human capital requirements).

This means that individuals and organisations outside of Providence will sometimes have access to personal information held by us and may collect or use it from or on behalf of us. This may include, but is not limited to, service providers such as travel management consultants, training providers, and information technology providers.

6. Security
We take reasonable steps to protect your personal information from misuse, interference, loss and unauthorised access, modification and disclosure. Such steps include:
a) physical security over paper-based and electronic data storage and premises;
b) computer and network security measures, including use of firewalls, password access and secure servers;
c) restricting access to your personal information to employees and those acting on our behalf who are authorised and on a ‘need to know’ basis;
d) retaining your personal information for no longer than it is reasonably required, unless we are required by law to retain it for longer; and
e) entering into confidentiality agreements with staff and third parties.

7. Access to Information
When you make a request to access personal information held by Providence about you, we will require you to provide some form of identification so we can verify that you are the person to whom the information relates. When positive identification occurs Providence will make available to you the information it holds about you.

8. Corrections and Concerns
If you believe that information, we hold about you is incorrect or out of date, or if you have concerns about how we are handling your personal information, please contact us and we will seek to resolve those concerns.

Where believes the information it holds about you is incorrect or out of date, Providence may seek to update it from time to time.

If you have any further queries relating to our privacy policy, or you have a problem or complaint, please contact our Privacy Officer. If you are not satisfied with our handling of your problem or complaint you may make a complaint to the Australian Information Commissioner (www.oaic.gov.au).

9. Changes to this Privacy Policy
We reserve the right to revise this Privacy Policy or any part of it from time to time. Please review this Policy periodically for changes. Any revised policy will be placed on our website at https://providenceconsulting.com.au.

10. How to Contact us
If you have any questions about this Privacy Policy, please contact support@providenceconsulting.com.au.