1. Introduction
Providence Consulting Group Pty Ltd ACN 117 321 552 (“Providence”, “we”, “us”, “our”) is committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard personal information when you visit our website www.providenceconsulting.com.au (“Website”).
By using our Website, you agree to the collection and use of your information as outlined in this Policy.
2. Information We Collect
We may collect the following types of personal information from website visitors:
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Contact information: Name, email address, phone number, job title, company name (e.g., via contact forms or newsletter sign-ups).
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Technical information: IP address, browser type and version, operating system, device type, and access times.
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Usage information: Pages visited, time spent on pages, links clicked, and other browsing behaviour.
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Cookies and similar technologies: See Section 6 below.
We may also collect sensitive information only where you voluntarily provide it (e.g., through job applications).
3. How We Collect Information
We collect information directly from you or automatically:
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Directly from you: When you fill out forms, subscribe to newsletters, or contact us through the Website.
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Automatically: Through cookies, analytics, and other tracking technologies as you navigate the Website.
We may also receive information from third-party sources where you have consented to such sharing (e.g., professional networking sites).
4. How We Use Your Information
We use your personal information for the following purposes:
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To respond to inquiries and requests
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To provide information about our services
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To send marketing communications (where you have consented)
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To improve the Website and your browsing experience
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For internal reporting and analysis
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To comply with legal obligations
If you choose not to provide certain personal information, we may be unable to respond to your requests or provide access to some services.
5. Disclosure of Information
We may disclose your personal information to:
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Third-party service providers who help us operate our Website or provide services (e.g., IT providers, hosting providers, email service providers)
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Law enforcement, regulators, or as required by law
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Any other parties with your consent
Cross-border disclosure: Some service providers may be located outside Australia. We take steps to ensure that any overseas transfer of personal information complies with the Australian Privacy Principles (APPs).
6. Cookies and Analytics
Our Website uses cookies and analytics tools to improve functionality, monitor performance, and deliver relevant content.
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Cookies: Small files stored on your device to enhance your experience.
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Analytics: Tools such as Google Analytics may collect information on your interactions with the Website.
You can manage or disable cookies through your browser settings. Disabling cookies may limit the functionality of the Website.
7. Security
We take reasonable steps to protect your personal information from misuse, interference, loss, and unauthorized access, disclosure, or modification. These measures include:
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Physical security over paper and electronic records
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Network and IT security measures, including encryption, secure servers, and firewalls
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Limiting access to authorised personnel on a ‘need to know’ basis
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Regular reviews of our security practices
8. Data Retention
We retain personal information only as long as necessary to fulfil the purposes for which it was collected, comply with legal obligations, resolve disputes, and enforce agreements. Once no longer required, personal information is securely deleted or destroyed.
9. Your Rights
You have the right to:
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Access personal information we hold about you
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Request correction of inaccurate or outdated information
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Opt-out of marketing communications at any time (via unsubscribe links or contacting us)
For privacy concerns or complaints, you may contact our Privacy Officer (see Section 11). If unresolved, you may lodge a complaint with the Australian Information Commissioner (www.oaic.gov.au).
10. Changes to This Policy
We may update this Website Privacy Policy from time to time to reflect changes to our practices, services, or legal obligations. Any updated policy will be posted on this page with the revision date.
11. How to Contact Us
For questions about this Privacy Policy or to exercise your privacy rights, contact:
Privacy Officer
Providence Consulting Group Pty Ltd
Email: admin@providenceconsulting.com.au
Last updated: September 2025
