Joint Health Command engaged Providence to identify and treat undesirable effects in the Defence health workforce, with the specific aim to address poor retention and attraction of its medical officers.
This included analysis of the Defence health workforce and provision of recommendations addressing identified issues and recommend solutions. Implementation plans were then prepared for generating a more effective and efficient Defence health workforce to meet current and future operational requirements.
The Providence report provided a framework to synchronise health workforce initiatives across Defence and enable alignment of outcomes that identified and reduced duplication of effort.
Procter & Gamble Germany needed to replace its slow, mechanical converters with high speed electrical and computer driven converters to maintain its European market leadership. Highly unionised staff were fearful of, resistant and not able to work with and maintain high tech servo motors and software driven touchscreens.
A new technical learning centre was established and over 900 blue collar workers each received 20 hours of hands-on peer facilitated learning without one single hour of downtime. Union members were treated as key stakeholders and involved in all consultation and pilot sessions, including neuroscience influenced train the trainer workshops.
The Euskirchen Plant successfully made the change from a conservative culture to a world-class manufacturing site and subsequently won the lion share of all European high speed diaper converters.
Providence
was engaged to review existing Australian Federal Police (AFP)
Registered Training Organisation (RTO) programs.
Specifically,
our team consulted with AFP Subject Matter Experts (SME) within the Specialist
Response Group (SRG). The resulting work developed new training programs for
inclusion in the Australian Qualification Framework (AQF) and resubmission for
renewal within the AFP RTO.
These
courses not only uplifted the capability within the SRG, but also interfaced
with the advanced diploma in police negotiation. The initiative involved wide
stakeholder engagement, review of current and desired work practices and
mentoring SRG team leads.
The Department of Agriculture, Fisheries and Forestry (DAFF) offered to be the pilot agency for a new Commonwealth regulatory training program, which was led by the Australian Public Service Commission (APSC) and PM&C.
Our change expert got executive buy-in that a strategic regulatory culture transformation was needed. An evaluation approach and survey were designed and project managed to determine the regulatory culture baseline. Coaching, training and change communication via storytelling created aligned language and shared understanding.
This first in the Commonwealth approach to regulatory culture evolution created interest all the way up to the Minister’s Office and was rolled out across the organisation, with the APSC’s intent of implementing it across the Commonwealth.
Adash is Providence’s CEO and is responsible to the Providence Board and Providence’s clients for ensuring the timely delivery of outcomes through advice, guidance and mentoring to Providence’s staff.
